Frequently Asked Questions

Welcome to our guest information page, where you’ll find everything you need to know about booking and staying in our carefully selected holiday homes across Scotland.

Where are your holiday homes located?

Our collection of carefully curated self catering holiday homes is set across some of Scotland’s most beautiful landscapes, including Newtonmore, Kingussie, Aviemore, Grantown-on-Spey, Lochaber, Aberfeldy, Nairn, and Balgowan.

Each location has been carefully chosen to offer a unique experience—from peaceful Highland retreats to vibrant outdoor destinations—and we’re continuing to expand across Scotland.

What makes your properties special?

We believe where you stay should be just as memorable as where you go. Every home in our collection is thoughtfully selected for its comfort, character, and setting—whether that’s a cosy cottage, a stylish family retreat, or a spacious home for gathering with loved ones.

Booking Your Stay

How do I book a property?

Booking is simple and secure through our website. Just select your preferred property, choose your dates, and follow the checkout process. If you need any help along the way, we’re always here to assist or if you like please call us to book.

What payment options do you offer?

We accept major debit and credit cards, making it easy and secure to confirm your stay.

Do I need to pay a deposit?

Yes, a non refundable deposit of £60 is required to secure your booking, with the remaining balance due 60 days before your arrival. Full details will be clearly outlined during the booking process.

Peace of Mind

What is your cancellation policy?

We understand that plans can change. Cancellation of your booking can be made 60 days before your arrival date. Full details are provided before you book. For added peace of mind, we recommend arranging travel insurance.

Can I make changes to my booking?

Where possible, we’re happy to help adjust your plans. Please get in touch with us as early as you can, and we’ll do our best to accommodate your request. An admin fee of £60 will be applicable to change dates.

Your Arrival & Stay

What time is check-in and check-out?

Check-in is typically from 4pm, with check-out in the morning at 10am, giving our team time to prepare each home to the highest standard. Exact times will be confirmed before your stay and can be found on each individual property page.

How do I access the property?

Most of our homes offer convenient self check-in, allowing you to arrive at your own pace. Full details will be shared with you ahead of your arrival.

Will everything be ready when I arrive?

Absolutely. Your home will be freshly prepared with crisp linen, soft towels, and everything you need to settle in comfortably from the moment you arrive.

Is WiFi and parking available?

All of our properties include WiFi and dedicated parking. Specific details can be found on each property listing.

Pets & Families

Can I bring my dog?

We know dogs are a big part of the family. A selection of our homes are pet-friendly—just look out for this when browsing or ask us for recommendations.

Are your homes suitable for families?

Many of our properties are perfect for families, offering space, comfort, and easy access to the outdoors and local attractions.

Making the Most of Your Stay

Will you provide local recommendations?

Yes—each property includes helpful information on local walks, places to eat, and things to see and do, so you can experience the very best of the area. Frank and I are always just a phone call or email away if you would like further information.

What should I bring with me?

Your home will be well-equipped with essentials, so you can pack light. We recommend bringing personal items, groceries, and anything specific you’d like for your stay.

During Your Stay

What if I need assistance?

We’re always on hand should you need us. Our contact details will be provided before your arrival and they are also in each property welcome folder, so you can relax knowing help is never far away.

Looking Ahead

Are you expanding to new locations?

Yes—we’re continually growing our collection across Scotland, bringing more exceptional holiday homes to new destinations while maintaining the same high standards of comfort and care. If you would like to keep up to date with our current and new properties, please sign up to our newsletter.

Still Have Questions?

We’re here to help you plan a truly memorable stay. If there’s anything you’d like to know, please don’t hesitate to get in touch—we’d be delighted to assist.

We look forward to welcoming you

Julie & Frank Wilson

Why Book Direct With Us

A more personal, more rewarding way to stay in Scotland

Best price, guaranteed

When you book directly with us, you’ll always receive the best available rate—no hidden platform fees, just honest pricing.

Handpicked homes you can trust

Every property in our collection has been carefully selected for its comfort, quality, and location. We know each home inside out, so you can book with confidence.

A more personal service

From your first enquiry to the end of your stay, we’re here to help. Whether it’s recommending a walk near Aviemore or a cosy restaurant in Aberfeldy, we’re always happy to share local knowledge.

Flexible, guest-focused support

Booking direct means speaking to real people who care about your stay—not a call centre. If you need help or have a request, we’ll do our best to make it happen.

A smoother, more relaxed experience

No third parties, no unnecessary complications—just a seamless booking and a warm Highland welcome when you arrive.